Refund Policy

Malaysia’s 1st solution-based yoga studio in the heart of Kuala Lumpur

New York Yoga MYS Refund Policy 

Class Membership Policy

Class Passes and Memberships cannot be refunded or returned, exchanged or transferred between persons. This is a <RECURRING membership> which required to pay monthly membership fees. To terminate your unlimited pass, please fill up the “Membership Cancellation Form” from studio at least 14 days before the effective date. Otherwise, you will be continuously being charged until the procedure has completed.

 

Class Membership Freeze Policy

If you wish to FREEZE your membership, please fill in the form from studio at least 14 days before the freeze date. Your account may be frozen for a minimum of one month and maximum of two months per calendar year. You will be billed RM 49 during the freeze period in lieu of your normal recurring membership dues.

 

Class Cancellation Policy

Class Cancellation window: 3 hours (prior to start)

  • Early cancellation: cancel class within 3 hours without any penalty
  • Late cancellation*: cancel class after cancellation window has closed. For class credit pass, there will be deduct a class from your credits for the missed visit. For unlimited pass, you will may be charged RM10 as penalty
  • No show*: When you do not show up to class and do not cancel class. For class credit pass, your class will still be deducted from your account. For unlimited pass, you will may be charged RM20 as penalty

***Your account will be suspended from booking classes until the penalty charges have been settled.

 

Refund Policy for Products Purchased Online

Unless the product is defective, products purchased online cannot be returned or exchanged.

Refund Policy for Products Purchased in Our Stores

Products purchased in our stores can be exchanged within 7 days when accompanied with a receipt. We do not issue refunds. Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened personal products.

Refund Policy for Workshops or Events

Upon registering for a course or workshop, payment is due within 48 hours to secure your place. Once payment has been made cancellation with refund or exchange may occur up until 48 hours prior to the course or workshop, with a 30 percent administration fee deducted. Within 48 hours no refund or exchange will be given. We will not refund or give credit for any missed sessions within a multiple session course or workshop. We are not responsible for any missed classes. They will not be refunded or exchanged for other classes or products. 

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